Privacy Policy

The short version: Gamstop Guide does not show adverts, does not use tracking or ad cookies and does not ask you to create an account. The only personal information we receive is what you choose to send us by email. We are an independent self-help resource and are not GAMSTOP or Gamstop Online, so we never see any self-exclusion data.

Who is responsible for your data

This website is run by Gamstop Guide Ltd. You can contact us about privacy at [email protected].

What we collect

• Emails you send us. If you email us, we receive your email address, your name if you include it and whatever you write. We use this only to read and reply to your message.
• Basic server logs. Like most websites, our hosting may record technical information such as IP address, browser type and the pages requested, for security and to keep the site working. These logs are not used to identify you or build a profile, and they are kept only for a limited period.

We do not collect self-exclusion details, bank details or identity documents, and we ask you not to send them. If you do, we will delete them.

Cookies

We do not use ad, tracking or social media cookies. If the site uses any cookie at all, it will be one that is strictly necessary for the site to work, which does not need your consent and is not used to follow you around the web.

Why we use your information

We use emails you send us on the basis of our legitimate interest in answering enquiries and keeping the site accurate. We use server logs on the basis of our legitimate interest in keeping the site secure.

Sharing

We do not sell, rent or share your information with gambling businesses, data brokers or marketing companies. We would only share information if the law required it, or with the companies that provide our email and hosting services, who process it on our behalf.

How long we keep it

We keep email correspondence only for as long as needed to deal with it, and normally no longer than 12 months. Server logs are kept for a short period and then deleted.

Your rights

Under UK data protection law you can ask to see the information we hold about you, ask us to correct or delete it and object to how we use it. Email [email protected] and we will respond within one month. If you are unhappy with how we handle your data, you can complain to the ICO, the UK’s data protection regulator, at ico.org.uk.

Your GAMSTOP data

We have no access to the GAMSTOP register. Questions about the personal data you gave when registering for self-exclusion should go to Gamstop Online through gamstop.co.uk.

Changes

We may update this policy from time to time. The current version will always be on this page. Please also see our terms of use.