Contact Us
We cannot register, change or remove a self-exclusion. Gamstop Guide is an independent self-help resource and is not GAMSTOP or Gamstop Online. For anything to do with your GAMSTOP registration, contact Gamstop Online directly through gamstop.co.uk.
If you need help now
We do not run a helpline and our email is not monitored around the clock. If you need to talk to someone today, please use one of these free services instead:
- National Gambling Helpline (GamCare): 0808 8020 133, or live chat at gamcare.org.uk. Free, confidential and open 24 hours a day.
- Samaritans: 116 123, free and open 24 hours a day, if you are struggling to cope. Call 999 in an emergency.
- NHS gambling services: in England you can refer yourself through the NHS website.
- Gamblers Anonymous: 0330 094 0322, or find a meeting at gamblersanonymous.org.uk.
- Debt advice: StepChange on 0800 138 1111, or Citizens Advice.
Who to contact for what
| You want to | Contact |
|---|---|
| Register, check, extend or remove a GAMSTOP exclusion | Gamstop Online at gamstop.co.uk |
| Self-exclude from betting shops | Gamstop Betting Shops on 0800 294 2060 |
| Switch a bank gambling block on or off | Your own bank |
| Complain about a licensed gambling business | The business first, then its dispute resolution service; see the Gambling Commission for guidance |
| Check whether a website is licensed | The Gambling Commission public register, or our UKGC licensed operator register |
| Talk about your gambling or someone else’s | National Gambling Helpline, 0808 8020 133 |
Contacting Gamstop Guide
You can email Gamstop Guide Ltd at [email protected] about the content of this website, for example to point out a fact or contact detail that is out of date, or a change to the operator register. We read every message and aim to reply within a few working days, but we cannot give personal advice or act on your behalf with any service or operator.
Please do not send us personal financial details, account passwords or identity documents. We do not need them and we will delete them. You can read how we handle emails in our privacy policy.
What we can help with by email
- Corrections to facts, phone numbers, opening hours or links on any page
- Changes to the operator register, for example a licence that has been surrendered since our last update
- Suggestions for self-help topics you would like us to cover
- Questions about our privacy policy or how we handle your email
When you point out a change, it helps if you include the page and a link to the official source, such as the service’s own website or the Gambling Commission register. We check every correction against the official source before updating a page.
For free guidance on every service, see our guide to gambling support services in the UK.